Shipping and returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return or exchange, please complete the following steps:

1. Log into our online return portal using your email address and password.
2. Choose the products you wish to return or exchange from your order.
3. Select the option to request a return.
4. Wait for a response from us to discuss your return.

Refunds may take up to three days to arrive in your bank account from the date of issue.

If you have any questions, please contact us on 01430 803170 or info@starbritestudios.co.uk.